Reset Jabber

You can reset Cisco Jabber when you want to change your account, clear your log files, clear your chat or call history, or troubleshoot Jabber issues.

1.  From Cisco Jabber, click the gear icon  and choose Sign out.
2.  From the Sign In page, click Reset Jabber.
3.  Click Keep to retain the secure phone certificate.

Don't remove the certificate or you won't be able to use any calling features until your administrator reconfigures it.

You may need to set the option as to whether to use Jabber or your desk phone to make/receive calls. See this article for instructions.