BCard FAQ

Students, Faculty, and Staff can get support for their BCard by contacting the Help Desk at (630) 829-CARD (2273) or email at bcard@ben.edu during business hours, Monday through Friday.

For instructions on how to reset your password, please visit the Self Service Password Reset page.

Instructions can be found by visiting the Multi-Factor Authentication article.

It is recommended you retain your physical BCard in a secure location as a back-up should you lose a device.

Yes, your physical card will continue to function after you have added your BCard to your device. Remember, the BCard Mobile ID is a privilege and benefit of being part of the Benedictine University community. Anyone found to be misusing their physical card or Mobile ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.

When using Express Mode (iPhone 6s or later), your BCard Mobile ID will not be displayed with other cards in Apple Wallet for security reasons.

If you have any of the iPhone XS, XS Max or XR models or later, YES. Express Mode with power reserve is available for up to five hours when your phone needs to be charged.  Android phones and other iPhone models (iPhone 8 and earlier) do not offer this feature.

For more details, see https://support.apple.com/en-us/HT208965 

To check the iOS version, follow these steps:

1. On your device, go to Settings > General > Software Updates.
2. If your device is running iOS 12.2 or later, you’re ready to use the Mobile ID.
3. If not, tap Download > Install. You may need to enter your passcode to start the update.
4. Once the download is complete, follow the instructions on your phone to finish upgrading to the latest version of iOS.

To check the Apple Watch version, follow these steps:

1. The Series # for your Apple Watch can be found on the back of the Watch. Note: The Series 0 Watch is not eligible for this program.
2. Instructions for verifying and/or updating your Apple Watch software version can be found at Apple Watch Update Page 

Information can be found at the Apple ID or iCloud support pages.

To check the Android phone version, follow these steps:

1. From your device tap: Settings > About Phone > Software Information
2. To update, from your device tap: Settings > General > Software Update > Download > Install > Passcode may be required. Your device will display the estimated download time.

Yes, you will need to install the updated version of the BCard eAccounts App.

On your device, visit the App Store or Google Play Store and search ‘Transact eAccounts’. The store will prompt you to install any required updates.

You can add either one iPhone and one Apple Watch, or one Android phone on your account at a time. See the ‘Securing My Account’ section below if you have lost a device and need to deactivate your credential.

First, remove the pass from your old device from Apple Wallet. Once removed, go to the BCard eAccounts App on your new iPhone and follow the steps to add to Apple Wallet.

No. As long as your enrollment status meets our eligibility requirements, devices you have enrolled will remain current. For security purposes, we may deactivate devices that have not been used for an extended period. You can re-enroll those devices whenever you wish.

Yes, you can remove your credential from Apple Wallet and re-add it when you return.

To remove your BCard Mobile ID Wallet pass, navigate to the Wallet App, tap (…) in the lower right corner of your card and select Remove Card.

To remove your BCard Mobile ID Apple Watch credential, navigate to the Watch App on your Phone, scroll to the bottom and select Wallet & Apple Pay. Tap on your BCard, scroll to the bottom and select Remove Card.

To add credentials back onto your device, you must meet eligibility requirements and not have exceeded the device limit for your BCard.

The BCard uses a platform called “Transact eAccounts” for online and App management. To help avoid confusion, after download and selecting / connecting with Benedictine University, “Transact’ is referred to by BCard (i.e. Transact eAccounts App = BCard eAccounts App)

Yes, but we recommend the Remove Card Option directly from Apple Wallet or Google Pay. Follow these steps:

From iPhone:

1. Navigate to the Wallet App.
2. Tap (…) in the lower right corner of your card.
3. Scroll to the bottom and select Remove Card.
4. Eligible cardholders who have not exceeded their device limit can add their BCard Mobile ID back at any time.

From Apple Watch:

1. Navigate to the Watch App on your iPhone.
2. Scroll down and select Wallet & Apply Pay.
3. Tap on Transact Mobile Credential.
4. Scroll to the bottom and select Remove Card.
5. Eligible cardholders who have not exceeded their device limit can add their BCard Mobile ID back at any time.

From Google Pay:

1. Open Google Pay.
2. Select your Campus ID from the available cards.
3. Touch the three dots in the upper right corner of the screen.
4. Select Remove ID.
5. Confirm Remove ID selection.

From BCard eAccounts App:

1. Open the BCard eAccounts App on your phone.
2. Tap Continue to Sign In and login with your school credentials.
3. Approve the multi-factor authentication request.
4. Click on your photo in the upper left corner.
5. Click on More Information.
6. Tap Remove Campus ID from Wallet at the bottom.
7. Select device(s) to remove from your card.
8. Tap Remove in the pop-up box.
9. Tap on the Remove Card notification at the top of the screen or go to Google Pay and tap Remove displayed under the BCard Mobile ID.
10. Tap Remove in the pop-up box and the card will be removed from your Google Pay.

Name information on the BCard Mobile ID comes to us from the university’s core business systems and can only be updated by contacting Student Accounts. Faculty and staff should contact HR to request updates. Once changes are completed, the updates will sync to the BCard Mobile ID on your phone within 48 hours.

A Balance is not displaying because:

1. Account balances are currently only displayed on Apple devices.
2. If your account balances are $0, they will not display until funds are added.
3. If you have available funds that are not displaying, Students, Faculty, and Staff can get support for their BCard by contacting the Help Desk at (630) 829-CARD (2273) or email at bcard@ben.edu during business hours, Monday through Friday.

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between BCard eAccounts web portal and your device. The BCard eAccounts App will display the most current information.

A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.

Return to the location of the sale and request the store issue a credit card refund, then process the transaction against your BCard.

As with your physical card, your BCard Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at Benedictine University, your credential will stay active and update accordingly.

Students, Faculty, and Staff can contact the Help Desk at (630) 829-CARD (2273) or email at bcard@ben.edu during business hours, Monday through Friday to notify us to deactivate the BCard Mobile ID. Be sure to specify whether the physical card, watch, and/or phone version of the BCard Mobile ID should be deactivated. Any device not specified to be suspended will remain active.

If applicable, identify the fraudulent activity: For purchases using BBuck$ or Meal Plans, Students, Faculty, and Staff can contact the Help Desk at (630) 829-CARD (2273) or email at bcard@ben.edu during business hours, Monday through Friday and report the suspected fraud. If door access was involved, contact University Police immediately by calling 630-829-6666.

In the BCard eAccounts App:

1. Click the settings gear in the upper right corner.
2. Select the Card Management option.
3. Choose the credential you want to deactivate and toggle it off.
4. You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.

In the BCard eAccounts web portal https://eAccounts.ben.edu 

1. Select Card Services
2. Select Deactivate Card
3. Select the credential to deactivate and click on “Deactivate Card”
4. You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.

Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472

To reactivate a found device that was suspended, perform the following steps:

In the BCard eAccounts App:

1. Click the settings gear in the upper right corner.
2. Select the Card Management option.
3. Choose the credential you want to reactivate and toggle it on.
4. You will receive a confirmation email. Only the selected card will be reactivated.

In the BCard eAccounts web portal eAccounts.ben.edu

1. Select Card Services
2. Select Activate Card
3. Select the credential to reactivate
4. You will receive a confirmation email. Only the selected card will be reactivated.

• BBuck$ are discretionary dollars that lets your BCard work like a debit card at any of the campus eateries. BBuck$ can be used to purchase coffee, beverages, snacks, additional meals, or groceries. Students, Faculty, and Staff can always add more BBuck$ online by visiting eAccounts.ben.edu or on the Lisle campus by visiting Benny’s located in the Krasa Student Center.

  BBuck$ also allow for purchase to be made tax exempt as well as offers a 10% campus discount (at participating locations).

• Student meal plans provide a student with an elected number of Dining Dollars. Adding variety and flexibility to a meal plan, Dining Dollars can be used for purchases outside of Benny’s Dining, such as campus #Coffee, The Pub, or The Market at Kindlon Hall. Dining Dollars are made available on the first day of each quarter and unused dollars roll forward to the next quarter. Any Flex dollars remaining at the end of Spring Quarter will be forfeited.

  If a student uses all of his/her Dining Dollars, they can add BBuck$ to their account.

You can add BBuck$ to your BCard either through the web portal or the eAccounts app on your phone. Full instructions can be found here.

Purchased Meal Plan information is displayed on the BCard eAccounts App.

1. Open the BCard eAccounts App on your phone.
2. Tap Continue to Sign In and login with your student login account credentials.
3. Approve the multi-factor authentication request. (See FAQ for more information.)
4. You can now view your account balances and meal plans.
5. You will see your assigned Meal Plans and the status of the plan.
6. Tap on a listed plan for additional information including usage.