Welcome to Benedictine! This page is designed to help new full-time faculty and staff become acquainted with the technology services available to them at Benedictine.
User name (email address)
When HR is finished processing your record, a new user name will be created for you and HR will tell you that along with your temporary password. You'll use these credentials to login. It's very important that you protect these credentials, create strong unique passwords, and never share them.
Step 1 - Login
Once HR has given you your user name and temporary password, login to Webmail at http://webmail.ben.edu
Login with the user name followed by @ben.edu (e.g., email@example.com)
Step 2 - Self Service Password Reset and Multi-Factor Authentication Enrollment
After your credentials have been accepted you will be prompted to complete the mandatory Self Service Password Reset and Multi Factor Authentication services. Enrolling in these services helps protect your account from compromise. See this page for password requirements.
You can always check your email via the web by going to Webmail at http://webmail.ben.edu
Now that you've completed the basics, please review the following for even more technology-related information and resources.
Acceptable Use of Technology Resources Policy
Everyone who uses Benedictine University technology resources, including network services (both wired and wireless), computers, and technology services (e.g., email, MyBenU, D2L) is governed by the Acceptable Use of Technology Resources policy.
The BenAlert emergency notification system enables students, faculty and staff to receive alerts and notifications within minutes by phone, text and/or e-mail messages regarding emergency situations affecting Benedictine University. See this page for more information.
Discounted Computer Hardware and Software
Many computer manufacturers, including Apple, Dell, Lenovo, etc., offer discounts to university employees. See this page for additional information.
D2L (aka Desire to Learn, or Brightspace) is Benedictine’s learning management system. It is used for most online classes and as an online supplement to in-person classes.
Assistance is provided 24x7 from D2L. Call D2L support at 877-325-7778.
All faculty and staff are provided with a Benedictine email address, ending in @ben.edu. Email service is provided by Microsoft M365. Faculty and staff email addresses are in the format of first initial of first name, last name, e.g., firstname.lastname@example.org. Student email address are in the format of b, the student number, e.g., email@example.com.
If you forgot your password, follow these instructions to reset it.
As part of your email account, you have access to online Office programs as well as free Office downloads (full-time faculty and staff, only, due to licensing restrictions).
For assistance, call the Help Desk, 630-829-6684, or email firstname.lastname@example.org (if emailing from a non-Benedictine address, include your name, Ben email address, and callback number).
Engage is used by some classes as the online learning system. Your college/department will provide information regarding this system. For support, call Wiley at 866-291-1166 or send an email to email@example.com
MyBenU is where you can access your personnel information.
Walk-throughs and more information are available here: http://www.ben.edu/information-technology/enterprise/mybenu92info.cfm
If you field questions from students about their schedule, grades, etc., please refer them to the Registrar’s Office for assistance. For login support, contact the Help Desk, firstname.lastname@example.org.
The supported methods for conducting online meetings is Zoom (for classes) and Microsoft Teams (for meetings).
OneDrive is included as part of your Benedictine email account. You have 1TB of storage space on OneDrive. OneDrive is useful for file storage, the sharing of files, and online collaboration. You can learn more about OneDrive at Microsoft’s Office Help and Training site, https://support.microsoft.com/en-us/office
Printing is available in offices throughout the campus. Papercut is used to provide print services. You can print from your Benedictine computer as well as your mobile device.
Most computers at Benedictine will come with Windows 10. Mac computers will have the latest Mac OS installed. Microsoft Office 2016 or 2019, anti-virus, and other software will be pre-installed on your computer. If you require special software to perform your job, check first with your department and the Help Desk to determine if the university owns a license for the title. The university owns site licenses to several software programs and services, including:
- Microsoft Office (including Word, Excel, PowerPoint, Outlook, OneNote, Bookings and Teams)
- SPSS (home use license available)
- Cisco Jabber
Other software, such as Adobe Creative Cloud, is available through IT (the college/department is charged for the license fee).
Note that all software (and hardware) purchases must be pre-approved by IT. Reimbursements will not be signed off without purchase preapproval.
As a current full-time faculty or staff member, you can download and install Microsoft Office for free. You also qualify for discounted pricing for software from Varsity Buys. You can access Varsity buys here: http://www.varsitybuys.com
Wireless Internet is provided throughout the Lisle and Mesa campuses. The wireless network you should connect to is EAGLENET (in Lisle) and REDHAWKNET (in Mesa). Select the appropriate network on your device. When you connect, enter your Benedictine username and password. If you have guests, do not share your credentials. Instead, ask them to connect to EAGLENET-GUEST (in Lisle) or REDHAWKNET-GUEST (in Mesa). They will need to register and then will gain access to the wireless network.
Every faculty and staff member has a Zoom licensed (Pro) account. This account allows you to schedule and host meetings, share your video and screen, and record meetings to the cloud or your computer.
The Zoom help center https://support.zoom.us/hc/en-us offers additional videos, FAQs, and information on all topics related to Zoom.